Refund policy

Buffalo – The Custom Store
Last Updated: 06-09-2026

We specialize in customized and made-to-order T-shirts and Hoodies. Because customized products are produced according to the customer's specifications, cancellation, return and refund conditions may differ from standard products.

Order Cancellation

Orders may be cancelled within 24 hours of placing the order, provided production or printing has not started.

Once customization or printing has started, cancellation may not be possible.

Customized Products

Customized products cannot generally be returned or exchanged due to a change of mind, incorrect size selected by the customer, or customer-provided design/content.

Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with:

  • Order number
  • Clear photographs/videos of the product
  • Details of the issue

After verification, we may offer a replacement, refund or another appropriate resolution.

Refund Processing

If a refund is approved, it will be processed through the original payment method where possible. Processing time may depend on the payment provider or bank.

Non-Refundable Situations

Refunds may not be provided for:
  • Change of mind after production has started
  • Incorrect size selected by the customer
  • Customer-provided incorrect spelling, image or design
  • Normal color variation caused by screen/display differences
  • Damage caused after delivery due to improper use or washing

Cancellation, Returns & Refunds
Cancellation, return and refund requests are governed by our Refund & Cancellation Policy.

For any questions, contact:

Buffalo – The Custom Store
Email: buaffalo.customstore@gmail.com
Phone: 9904010778